Refund policy
Write to us first. A person reads every request.
Something not right? You can change it first
Until the wall seals on 31 December you can change almost everything yourself, for free: the name, picture and link on your brick, your message, photos and video, and the opening date. Open My Laters and press Edit. If that does not fix it, a refund is always there.
Ask for a refund
Sign in with the e-mail you bought with, then choose the purchase here. Or write to us at [email protected].
What happens to your brick and your Later
When an order is refunded before the wall seals, the brick goes back on sale and the Later is cancelled: it will not seal or open. If it is refunded after sealing, your Later stays sealed and still opens on its date.
When we refund without being asked
If we cannot approve any name, picture or link for your brick, we refund it.
Who processes payments and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders and issues the refund once we approve it, under the Paddle Buyer Terms and the Paddle refund policy. Questions about a refund: [email protected].